Warranty Policy

ORDER CANCELLATION

If you contact us within 5 hours of placing your order it may be possible to cancel your order. This also applies for pre-order products. Please email us at tigtak3d@gmail.com, and we'll do our best to help.

WARRANTY SERVICE

Applicable products

1.Label Printer

Warranty time

24 Month (Effective from the day the order is paid)

Unsuitable Product

1. Refurbished Product
2. Shipping Labels
3. Shipping Scale
4. Sticker Labels
5. Label Holder
6. Products Not For Sale

Without warranty service

During the warranty period, if the product is damaged due to the following reasons, the warranty will not be provided. If the customer wants to repair the product, he needs to pay the corresponding repair cost and shipping cost of the product.

1. Incidental or consequential damages, or pre-existing conditions;
2. Damage from accident, abuse, misuse, introduction from foreign countries Objects entering the product, liquid incidents, exposure to unusual heat or cold, electrical surges, changing serial numbers, unauthorized product repairs, modifications or alterations, non-compliance with the manufacturer, third-party actions, fire, collision, vandalism, theft, or For example, factors or acts of war, acts of God, misuse of any power source;
3. Cosmetic damage to the product enclosure or frame or any non-operational parts (including trim parts and doors);
4. Preventive Maintenance;
5. Damage not reported prior to the expiration of this Service Plan;
6. the cost of installing, removing, or reinstalling the Product;

Extended Warranty

Applicable products

1.Label Printer

Extended warranty service effective time

The extended warranty service takes effect the day after the warranty service period ends.The corresponding time extension will be carried out based on the additional purchased extended protection years.

Purchase extended warranty service time

1.Purchase an extended warranty service when you purchase the product;
2.Buy extended warranty service 6 months before the end of the warranty service;

Without extended warranty service

During the extended warranty period, if the product is damaged due to the following reasons, the warranty will not be provided. If the customer wants to repair the product, he needs to pay the corresponding repair cost and shipping cost of the product.

1. Incidental or consequential damages, or pre-existing conditions;
2. Damage from accident, abuse, misuse, introduction from foreign countries Objects entering the product, liquid incidents, exposure to unusual heat or cold, electrical surges, changing serial numbers, unauthorized product repairs, modifications or alterations, non-compliance with the manufacturer, third-party actions, fire, collision, vandalism, theft, or For example, factors or acts of war, acts of God, misuse of any power source;
3. Cosmetic damage to the product enclosure or frame or any non-operational parts (including trim parts and doors);
4. Preventive Maintenance;
5. Damage not reported prior to the expiration of this Service Plan;
6. the cost of installing, removing, or reinstalling the Product;